On Friday I got to spend the morning with some very senior NHS leaders looking at the future of leadership development. As part of the exercise we developed a mindmap of the trends impacting on leadership in the NHS at the moment. I managed to … [Continue reading]
Daniel Goleman on Learning to Be A Better Manager…or anything else
I have been teaching managers for almost 30 years, and for the last 10 or so I have been teaching managers and leaders the art of self directed leadership development. How you can take control of your own leadership development and base it in … [Continue reading]
Free Video: How to Become an Outstanding Manager
Please enter your name and email address to watch this FREE 11 minute video that will put you on the right path to becoming an outstanding manager... http://beabettermanager.wistia.com/medias/lrr29n8hhu?embedType=iframe&videoWidth=640 … [Continue reading]
What should we conclude from a complaint rate of 0.048%?

You serve a million customers a day in a complex and emotionally demanding business. Each day that generates 480 complaints. A complaint rate of 0.048%. Surely a cause for celebration. But not complacency. One complaint IS one too … [Continue reading]
Management: Bottom Up and Top Down
Top down management is characterised by a small number of people recruited, promoted or hired to develop a ‘strategy’ that will hopefully lead to progress. The ‘strategy’ is usually accompanied by a ‘plan’, where costed elements are prioritised and … [Continue reading]
The Secret Formula for Outstanding Management
The good news is that it is not that difficult to be an outstanding manager. You just have to master 5 relatively simple skill sets, and have a system that means you use them consistently. We will talk about the system some other time. For now … [Continue reading]
Why your strengths are your biggest barrier to becoming a better manager
If you want to Be A Better Manager then please sign up using the box on the right. I have been helping develop better managers for more than 20 years now. And experience has led me to the firm belief that eventually our strengths become our … [Continue reading]
Update on the Be A Better Manager Book
You may already know that for some time I have been threatening to write the book on 'How to Be A Better Manager'. And I still am. But I have been thinking a bit about what I am actually trying to achieve with writing the book, and how best to … [Continue reading]
9 Ways to Be A Better Manager
If you like what you read then please join us using the form on the right. 1 Value Your Role as a Manager I meet so many apologetic managers. Managers who really wish they weren't. Managers who see entering management as a step towards the dark … [Continue reading]
Why is Giving Feedback so Hard?
I recently had a meeting with a manager that I had worked with and he asked me about a challenge he was facing in putting feedback into practice. We had worked on helping him to use both affirming and adjusting feedback. Affirming feedback is … [Continue reading]